Refund Policy
In short: if PaNebula isn't right for you, write to us within 14 days of buying and you'll get your money back in full. No questions asked.
How to ask for a refund
- Email support@panebula.com within 14 days of your purchase, from the address you used to buy, or include your order number (it's on your receipt from Lemon Squeezy).
- You don't need to give a reason, though we'd love to hear what didn't work for you.
What happens next
We'll confirm your refund, usually within two business days. Refunds are made through Lemon Squeezy, who handle our payments, to the same card or account you paid with. How long the money takes to appear depends on your bank or payment provider, often 5 to 10 business days.
Once you're refunded, your licence ends, so please uninstall PaNebula. Your own ideas and vault files remain yours to keep.
Founder's price
Purchases made at the Founder's price during launch week have the same 14-day refund.
Your legal right to cancel
Under EU consumer law, you normally have 14 days to cancel an online purchase. For digital content like PaNebula, that legal right ends once the download begins, if you agreed to this at checkout. Our 14-day refund above applies regardless, so you're covered either way.
After 14 days
After 14 days, purchases aren't normally refundable. If something has gone wrong, for example PaNebula doesn't run on your computer and we can't fix it, write to us anyway and we'll do our best to make it right. Your legal rights if the app is faulty are not affected.